Citizen charter and obstacles

  A citizen charter enlist the services and expected quality of it and is displayed publicly, e.g., land titles. 

Obstacles

• Colonial bureaucratic work culture, e.g., people are considered as nuisance
• Lack of usage of regional languages
• Unrealistic timelines and quality
• Lack of awareness among public
• Various department with diverse mandates, e.g., a construction work involves various departments like environment, engineering, finance, administration etc.
  

Way forward

• Simplifying procedures and standardizing them
• Minimizing the governmental interference where ever possible
• Wide awareness campaigns 
• Mission mode projects
• Statutory backing
  

 Perhaps it is time to consider weaknesses of governmental systems as systemic and empower public, private sector and NGO's. Citizen charters should be the begging not end.